Shipping policy

Shipping Policy

Atlantic Wood N Wares Co. Ltd. ships handcrafted wooden products across Canada from our workshop in Dartmouth, Nova Scotia.

Shipping Rates

Shipping charges are calculated at checkout based on your order and delivery address.

Large, heavy, or custom items may require an individual shipping quote. If a shipping quote is required, please contact us before ordering.

Free-shipping promotions apply only to eligible orders and products under the terms of the offer. Any exclusions will be identified in the promotion or product listing.

Order Processing

Processing times vary depending on product availability, order size, and whether your item is made to order.

Handcrafted and personalized products require production time before shipping. Please refer to the product listing or contact us for the current estimated timeline.

If you need an item for a particular date, contact us before placing your order so we can confirm whether your deadline is achievable.

Delivery & Tracking

Delivery times depend on the carrier, destination, and service selected. Shipping estimates are separate from production and order-processing times.

Tracking information will be provided when available. Carrier delays, weather, holidays, and service interruptions may affect delivery dates.

Fireplace Mantels & Triple Birdhouses — Final Sale

All fireplace mantels and triple birdhouses are final sale and cannot be returned or exchanged for change of mind. This includes standard and custom orders.

Before purchasing, please confirm the dimensions, finish, installation requirements, and suitability for your intended location. Contact us if you need assistance before ordering.

This final-sale condition does not limit your rights concerning damaged, defective, or incorrectly supplied products under applicable consumer protection laws.

Large & Custom Orders

Fireplace mantels, triple birdhouses, and other oversized products may require additional packaging or special shipping arrangements.

Please ensure your delivery address can receive the shipment and provide any access restrictions when requesting a quote.

Local Pickup

Local pickup is available by arrangement at:

Atlantic Wood N Wares Co. Ltd.
252 Waverley Road
Dartmouth, Nova Scotia B2X 2C6
Canada

Please wait until we confirm your order is ready and arrange a pickup time before visiting. Our showroom and workshop are available by appointment.

Delivery Address

Please check your shipping address carefully before completing your purchase.

Additional carrier charges resulting from an incorrect or incomplete address, refused delivery, or an unclaimed shipment may be the customer’s responsibility.

Shipping Damage — Including Fireplace Mantels

Damage that occurs during transit, including shipping damage to fireplace mantels and triple birdhouses, is handled through the shipping carrier’s damage-claim process.

If your order arrives with shipping damage, contact atlantic@woodnwares.ca promptly with your order number and clear photographs of:

The damaged item.
The shipping label.
The outer packaging.
The internal packing materials.

Keep the item and all original packaging until you receive instructions. The carrier may require an inspection to assess the claim.

Do not discard the packaging or ship the item back without authorization.

We will assist with the claim and confirm who must submit it under the carrier’s requirements. Any replacement, refund, or return shipment relating to transit damage will be coordinated through the claim process, subject to applicable consumer protection rights.

The final-sale condition for fireplace mantels and triple birdhouses applies to change-of-mind returns. It does not prevent you from reporting shipping damage.

Defective or Incorrect Items

If an issue is unrelated to shipping damage, such as a product defect or an incorrect item, contact us directly with your order number and photographs so we can review it and arrange an appropriate resolution.

Delayed or Missing Shipments

If tracking shows an unexpected delay or a delivery you have not received, contact us with your order number. We will help investigate with the carrier.