Refund policy

Returns & Refunds

If you need to request a return, please contact atlantic@woodnwares.ca with your order number and the reason for your request.

Return Eligibility

Return requests must be made within 30 days of delivery.

To qualify, your item must be:

• Unused and in the same condition you received it.

• In its original packaging.

• Accompanied by an order number, receipt, or other proof of purchase.

Please contact us before shipping your return so we can confirm eligibility and provide return instructions.

Non-Returnable Items

• Gift cards.

• Products clearly marked as final sale at the time of purchase, including our Handcrafted Rustic Wood Fireplace Mantels (custom floating mantels) and Custom Triple Birdhouse.

• Health and personal care items where a hygiene seal has been opened or the product has been used.

These exclusions apply to change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us so we can help.

Return Shipping & Restocking Fee

Customers are responsible for all return shipping costs on change-of-mind returns, including gift returns. Atlantic Wood N Wares does not cover these costs.

Original shipping charges are non-refundable for change-of-mind returns.

A 5% restocking fee applies to approved change-of-mind returns and will be deducted from the refund or store credit.

If we provide a return shipping label, its cost will also be deducted from your refund or store credit. If you purchase your own return shipping, we will not deduct that shipping cost again.

We recommend tracked shipping and appropriate insurance for higher-value items. Please retain your shipping receipt and tracking information.

Items Damaged During Shipping

If your order arrives damaged, please contact atlantic@woodnwares.ca promptly with your order number and clear photographs of:

• The damaged item.

• The shipping label.

• The outer packaging and internal packing materials.

Keep the item and all original packaging, as the shipping carrier may require them to assess a damage claim. Please do not discard or return anything until you receive instructions.

Damage that occurs in transit will be addressed through the carrier’s claims process. We will assist with the claim and confirm who must submit it under the carrier’s requirements.

For approved claims, we will coordinate the appropriate replacement or refund. Any return shipment required as part of the claim must be arranged in advance.

The change-of-mind restocking fee does not apply to confirmed shipping damage. The carrier’s claims process does not limit any rights you have under applicable consumer protection laws.

Defective or Incorrect Items

Please inspect your order when it arrives. If an item is defective or you received the wrong product, email atlantic@woodnwares.ca promptly with your order number and photographs showing the issue.

We will review the problem and arrange an appropriate resolution, including any necessary return shipping instructions.

Please do not return the item before contacting us. The change-of-mind restocking fee does not apply to items confirmed to be defective or supplied incorrectly.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fee and shipping deductions. Your bank or payment provider may require additional time to post the credit.

Items returned used, damaged, incomplete, or outside the return period may be declined or considered for a partial refund, depending on the circumstances. This does not apply to damage or defects that were our responsibility or to transit damage reported under the process above.

Late or Missing Refunds

If we have confirmed your refund but you have not received it, check with your bank or payment provider first.

If you still need assistance, contact atlantic@woodnwares.ca.

Exchanges

We offer replacement exchanges for damaged or defective items, subject to availability. Please contact us first so we can review the issue and confirm the next steps.

Gift Returns

If an eligible item was marked as a gift and shipped directly to you, an approved return can be issued as store credit.

Otherwise, approved refunds are issued to the original purchaser’s payment method.

The gift recipient or original purchaser is responsible for all return shipping costs on change-of-mind gift returns. Original shipping charges are non-refundable, and the 5% restocking fee applies.

If we provide a return shipping label, its cost will be deducted from the store credit or refund. If you purchase your own return shipping, we will not deduct that cost again.

For damaged, defective, or incorrect gifts, follow the applicable instructions above and contact us before returning the item.

Return Address

After receiving return instructions, send your item to:

Atlantic Wood N Wares Co. Ltd.
252 Waverley Road
Dartmouth, Nova Scotia B2X 2C6
Canada

Contact Us

Email: atlantic@woodnwares.ca
Phone: 902-300-6053

This policy does not limit any rights available under applicable consumer protection laws.