Frequently Asked Questions

Everything you need to know about shipping, weather resistance, custom orders, and local pickup at Atlantic Wood N Wares.

Shipping

How long does shipping take within Nova Scotia?

Orders within Nova Scotia typically arrive within 3–5 business days via UPS, ICS, or Canada Post. Halifax and Dartmouth orders often arrive on the lower end of that range. You will receive a tracking number by email once your order ships.

Do you ship across Canada?

Yes! We ship to all Canadian provinces and territories. Delivery times vary by destination — most orders arrive within 5–10 business days. Check our shipping policy for current free shipping thresholds.

Weather Resistance

Are your wood products weather resistant?

Many of our pieces are finished with weather-resistant coatings suitable for covered outdoor spaces such as porches, decks, and entryways. Products intended for fully exposed outdoor use are clearly noted in their descriptions. For best longevity in Nova Scotia's coastal climate, we recommend sheltered placement and occasional re-sealing.

Can I use your wood decor outdoors in Atlantic Canada's climate?

Yes, with the right care. Atlantic Canada's climate — with salt air, humidity, and freeze-thaw cycles — can be tough on wood. Our weather-resistant pieces are designed to handle covered outdoor conditions. We finish our products with top-of-the-line Benjamin Moore Exterior Aura paints and primers, chosen specifically for their exceptional durability, moisture resistance, UV protection, and performance through Atlantic Canada's freeze-thaw cycles. We recommend avoiding prolonged direct rain or snow exposure for maximum longevity.

Customization

Do you offer custom or personalized orders?

Absolutely! We love creating custom pieces. You can personalize signs with names, dates, addresses, or custom messages. Custom orders typically require 5–7 additional business days for production. Contact us to discuss your vision and get a quote.

What customization options are available?

We offer custom text, name personalization, colour choices, and size variations on select products. Some items also allow you to choose wood species or finish. Check individual product pages for available options, or contact us for a fully bespoke piece.

Local Pickup

Is local pickup available in Halifax or Dartmouth?

Yes! Local pickup is available for customers in the Halifax Regional Municipality, including Halifax and Dartmouth. Select Local Pickup at checkout and we will contact you with pickup details once your order is ready — typically within 5-7 business days.

How do I arrange local pickup?

Choose the local pickup option at checkout. Once your order is ready, you will receive an email with the pickup address and available times. If you have specific scheduling needs, reach out to us directly.

Still have questions? Contact us — we're happy to help.